Call center Solution
';
On-Site Resource
November 17, 2017
Data backup & Recovery
November 17, 2017
INBOUND HELPDESK
Back Office is catering to clients from banking/financial institutions, retail sectors, FMCG, consumer electronics, manufacturing, real estate and services verticals for inbound campaigns. The customers of these clients are having direct interactions with our experienced CSR’s who provide support in Arabic, English, Hindi, French and Tagalog, etc. from our call center.
Experienced Call Center Professionals:
We have qualified call center professionals who have extensive and relevant experience in inbound call handling, answering service calls & ensuring customer satisfaction.
Visibility:
Our inbound call center infrastructure and company policies offer complete visibility in call operations. This visibility is pivotal not only for our call center supervisors/managers to monitor the productivity/performance of our CSRs but also to provide detailed and transparent reports to our clients
100% voice recording:
Our 100% voice recording ability enables us to view voice service quality of customers and agents separately.
